Frequently asked questions
Who publishes The Adventures of Tintin application and what can I use it for?

The official Adventures of Tintin application is published by Tintinimaginatio (exclusive holder of all rights to the work of HERGÉ, notably the right to reproduce, adapt and present the work The Adventures of Tintin, with the exception of the rights to publish the Adventures on paper). It allows you to buy, download and read The Adventures of Tintin, as well as other series by Hergé, in digital version.

Hergé's stories can be read in several languages. Availability of titles depends on the language.

How can I buy and download a book or a collection?

You can buy books with your Apple account. This has to be confirmed and configured for in-app purchases. For all questions regarding your purchases you should consult the help provided by Apple.

For a book

  1. In the bookshelf, click on the desired album and then click Buy
  2. An Apple window will confirm the title and price of the book.

  3. Click Buy
  4. When your purchase is confirmed the album will display a "Download" button instead of "Buy".

  5. Click Download

For a collection

Buying a collection works in the same way as buying a single book. When your purchase is confirmed you have to download the books one by one. Note that in the case where you may already own some books it is not possible to buy the whole collection once the price of the collection is more than the total cost of buying separately each book required to complete the collection.

Buying a collection gives you the benefit of a significant reduction compared with buying the books separately.

If I change my device can I still keep my books?

Yes, as long as your new device is an Apple device. Your purchases are linked to your Apple account. If you change device then you can restore your purchases with Apple.

It is not possible to transfer your purchases to a non-Apple system.

I changed my device / deleted the application. How can I recover my books?

Apple keeps track of your purchases. On your device you must be connected with the Apple account you used to purchase the books. Then:

  1. In the top left hand corner, click on the Menu My purchases
  2. Click on Restore my purchases
  3. A message will tell you how many books have been restored. If no book has been restored check your Apple account, notably the purchase history, to confirm that they are there. If they are there then begin again at step 1.

  4. Go to your bookshelf and download your books
Do I have to create a Tintin.com account?

No. The creation of a Tintin.com account is not obligatory. But it is useful if you would like to be kept up to date on the evolution of the application or more generally about news linked to the world of Tintin.

It is also more simple to contact us if there is a problem. We advise you to create a Tintin.com account.

Can I transfer my iOS purchases to Android and vice-versa?

This feature is planned for the near future but is not yet available.

If I purchase a book in one language, can I also have it in another language?

No, you have to make two separate purchases.

Solving problems
I cannot download my book

Apple is responsible for payments. Tintinimaginatio is responsible for the delivery of books. If there is an error when you try to download a book:

  1. First verify your Internet connection
  2. Try again after a few minutes
  3. If the problem continues we may have a problem with our server. Generally we fix such problems quickly, but if you like please contact us.

I restored my purchases but the app ask me again to purchase the books

Be sure to select the right language for the bookshelf:

  1. Go to the Menu Languages
  2. Choose the language that corresponds to your purchases.
Contact
Have you not found the answer to your question?
Would you like to contact us to give us your opinions or suggestions about the application?

The Tintinimaginatio team cares very much about the Tintin application. If you see any bugs or errors, or if you would like to suggest features, don't hesitate to contact us. We will do our best to respond. Generally we answer within 24 hours, in French or English.

Send an email to appsupport@tintin.be